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Policies

Our Policies

Clear, transparent policies to ensure the best shopping experience.

Shipping Policy

Delivery Options

Standard Delivery

3-5 business days

Free on orders above ₹500

Express Delivery

1-2 business days

₹100 additional charge

Shipping Areas

We currently ship to all major cities and towns across India.

Metro Cities
Tier 2 Cities
Tier 3 Cities
Remote Areas

Important Notes

  • • Delivery times may vary during festivals and peak seasons
  • • Remote areas may take 1-2 additional days
  • • We'll send tracking updates via WhatsApp/SMS

Returns & Refunds

Return Policy

7-Day Return Window

Return unused items in original packaging within 7 days of delivery.

Damaged Items

Damaged or defective items are replaced immediately at no extra cost.

Refund Process

1. Contact us via WhatsApp with your order number and reason for return

2. We'll arrange pickup or provide return shipping label

3. Once received and inspected, refund will be processed within 3-5 business days

4. Refund will be credited to your original payment method

Non-Returnable Items

  • • Used or burned candles
  • • Personalized or custom orders
  • • Sale/discounted items (unless defective)
  • • Items without original packaging

Care & Safety

Candle Safety

Important Safety Rules

  • • Never leave burning candles unattended
  • • Keep away from children and pets
  • • Place on heat-resistant surface
  • • Keep away from flammable materials
  • • Trim wick to 1/4 inch before each use

Candle Care

Storage

Store in a cool, dry place away from direct sunlight to preserve fragrance and quality.

Burn Time

Allow candle to burn for 2-3 hours on first use to ensure even melting and optimal performance.

Materials Used

  • • 100% natural soy wax
  • • Lead-free cotton wicks
  • • Premium fragrance oils
  • • Eco-friendly packaging

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

  • • Contact information (name, phone, email)
  • • Shipping and billing addresses
  • • Order history and preferences
  • • Communication records

How We Use Your Information

  • • Process and fulfill your orders
  • • Provide customer support
  • • Send order updates and tracking
  • • Improve our products and services

Data Protection

We implement appropriate security measures to protect your personal information and never share it with third parties without your consent.

Questions About Our Policies?

If you have any questions about our policies, we're here to help!